SUPPLY OF ORDERED ITEMS
If after your order is placed, an item on your order is determined to be on back-order we will notify you by email with an expected shipping date.
Generally due to the necessary technological time for assembly and preparation of orders delivery time may take up to 2 to 4 weeks.
SHIPPING to anywhere in the world
Delivery of orders outside the territory of Czech Republic takes between 15 and 20 working days after shipment is dispatched, depending on the country of delivery, delivery service, and courier.
Europe - 2-4 weeks
USA - 2-4 weeks
Other destinations - 2-4 weeks
The company that is responsible for the shipments
CARGO SERVICE PRAGUE
PHONES: +420 773 050 537 • +420 777 050 533
General Note: There may be an unexpected delay due to exceptional circumstances that are beyond our control such as delay by the carrier or custom clearance process. If you are unable to track your order or have any shipping and delivery related issue please write to firstname.lastname@example.org with valid Order Number and description of the problem.
Delays are to be expected in periods around national and international holidays, official non-working days or periods around Black Friday. We kindly ask for understanding and patience in cases where the delay is caused by factors beyond our control such as these. We will always advise you when there are expected delays to the best of our knowledge.
We offer Free shipping everywhere in the world in this month. The shipping price includes insurance.
WE RECOMMEND THAT ALL HARDWIRED ELECTRICAL ITEMS BE INSTALLED BY A QUALIFIED LICENSED ELECTRICIAN
DAMAGES & RETURNS
The chandeliers are insured – if the goods is lost during the transport, we will send you new goods. Our shipping company once again carefully repackages the goods so that you get it in perfect condition. Please inspect each item of merchandise carefully upon arrival. Even if you do not intend to install or assemble your items immediately, they should still be opened and inspected for damage within 48 hours of receipt. If an item arrives damaged, contact CARGO SERVICE PRAGUE our SHIPPING COMPANY within 48 hours so we may quickly process your replacement and pick-up the damaged / defective item. Send an e-mail to email@example.com with valid Order Number and description of the problem.
Please save all damaged items, packing and boxes.